History
Hinduja Global Solutions (HGS) was established in India under the name ALIT (Ashok Leyland Information Technology), providing information technology services in 1993 with just one client and 25 employees. ALIT merged with Hinduja Finance Corporation (HFC) in 2000 to form HGS. Between 2000 and 2003, HGS won businesses of major international clients, who were among the leaders in the Insurance & Telecom industries, thus establishing itself as a major player in the contact center industry. 2003 also marked the company's entry into international markets, with the establishment of its center in Manila.
With an aggressive acquisition strategy in place, HGS acquired Customer Contact Center Inc., a leading call center company located in the Philippines. In 2006, HGS acquired AFFINA LLC, a contact center and database management and marketing research company. In 2010, U.K.-based Careline Service, a contact center management services provider, was acquired. By virtue of these acquisitions, HGS today offers its clients nearly four decades of contact center experience and leadership dating back to 1973.
HGS currently has a global network of 42 delivery centers in India, United States, United Kingdom, Canada, Mauritius, and the Philippines.
| Market Entry | Growth | Integration | Expansion | ||
| 2000 | 2001 - 2004 | 2005 - 2006 | 2007 - 2008 | 2010 - 2011 | |
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