Charles Cooper Driver
CEO HGS UK & Europe
Charles Cooper Driver - CEO HGS UK & Europe
Charles became a member of the HGS global leadership team in 2010 after Careline, the UK company he co-founded in 1996, became part of the HGS global network. Today he is leading the expansion of HGS' business from the UK into Europe, creating in-country operations to enhance our domestic and pan-European service delivery capability.Before creating Careline, Charles achieved a 4 year turnaround of a direct marketing production company, taking it from heavy losses to profitability, merging with a competitor and, ultimately, selling the combined business to a larger buyer. He previously held marketing and sales and
development roles with US based software companies including Wang, CompuServe, and CCA where, as venture manager, he was responsible for the development of an early and innovative contact management system for sales environments. Charles has a BSc in business administration and engineering from Boston University and an MBA from Wharton School, University of Pennsylvania.
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B. N. Narasimha Murthy
Corporate Shared Services, Americas
B. N. Narasimha Murthy - Corporate Shared Services, Americas
B. N. Narasimha Murthy is responsible for Strategic Initiatives in M&A, New
Markets, New Product Development, Technology, as well as Risk Management, Finance and Corporate Governance in Americas. He has been a key member of HGS' Global Leadership team for the past 11 years.
During his time with HGS Murthy has held a number of roles including Business Development, Business Transition, Delivery and Planning. In a career spanning 20 years, Murthy has been associated with organizations like Datapro, GTL, PCL, and Larsen & Toubro. He has been instrumental in successfully transitioning complex off shore projects in Telecom and Health care to India. Murthy is a Bachelor of Technology from the Indian Institute of Technology Chennai and a post-graduate from the Indian Institute of Management (IIM), Kolkata.
Pushkar Misra
HGS Philippines
Pushkar Misra - HGS Philippines
Pushkar heads our operations in the Philippines. He has been with the Hinduja Group for 14 years in various capacities and functions, including Investment Banking, Project Management, Business Planning & Development and Corporate Finance, and specializes in Project Planning & Implementation. Prior to taking up his current responsibility of managing and leading our Manila center, Pushkar was the CEO of Hinduja Global's Media Commerce and E-Commerce businesses in India. He has over 22 years of experience, and has had distinguished stints with India's leading Investment Banking company, SBI Capital Markets and with Larsen & Toubro, India's leading engineering company.
Pushkar is a B. Tech in Mechanical Engineering from the Institute of Technology (IIT), Kanpur India and an MBA from the Institute of Management (IIM), Ahmadabad, India.
Ramesh Gopalan
Executive
Vice President – International Operations
Ramesh Gopalan - Executive Vice President – International Operations
Ramesh is responsible for all service delivery of International operations in India. Ramesh and his team drive customer loyalty, strengthen customer partnerships and consistently deliver high value to our customers.
Ramesh has 20 years of work experience with significant experience in research, healthcare and outsourcing. Ramesh has experience in client services, transition management and operations with direct P&L and organizational building responsibility during his previous assignments.
He has been responsible for consulting and operational management of US Hospitals' Business Offices
with the objective of improving net revenue and accelerating cash flows.Prior to HGS, Ramesh
has worked with Accenture, Deloitte Consulting, and Infosys BPO. He joins us from Gridstone
Research where he was co-founder and country head for India.Ramesh has a Bachelors degree
in Engineering from the Indian School of Mines, Dhanbad, an MBA from the Indian Institute of
Management, Ahmadabad. He is a CFA charter holder awarded by the CFA Institute, USA.
Ross Beattie
HGS
Canada
Ross Beattie – HGS Canada
Ross has over 30 years experience in the Technology Sectors. As a Senior
Account Manager at Digital Equipment he assisted the hardware giant to multiply sales six-fold to blue chip accounts such as Michelin Tire, Pratt & Whitney and Litton Systems.
Ross's entrepreneurial spirit led him to a number of start-up opportunities. These skills and the reputation he gained through these experiences brought him to the President's chair at ITI (Information Technology Institute). In April 2000, Ross led an investment group that purchased HGS Canada (formerly OLS), where he led the company to grow from a 20 person, 1 site operation to its current size of 11 sites with over 2000 employees. HGS Canada has an enviable position in the market place, and is constantly ranked among the top 2 suppliers for their clients. Ross's passion is partnership. His engaging, entrepreneurial spirit encourages HGS Canada's internal staff and external partners to fully explore their dreams individually and together.
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Sridhar K
Executive
Vice President – Strategic Initiatives
Sridhar Krishnamurthy - Executive Vice President – Strategic Initiatives
As the Global Head of Strategic Initiatives, Sridhar is responsible for M&A Integration and the Roll-out of New Strategic Initiatives for the Company. In addition to this role, Sridhar heads the Domestic Operations and Business Development functions for the India geography.Sridhar has over 22 years experience in back office operations and BPO working with clients both in the Indian and International markets, on processes across banking, financial services, and telecom and insurance domains.
He has extensive experience in start-ups, creating infrastructure and teams to manage complex processes. Sridhar has a comprehensive understanding of technology, process migration, staffing & training, quality of delivery, project management, and infrastructure requirements relating back offices operations.
Prior to HGS, Sridhar was Head of Global BPO operations at 3I Infotech Ltd with BPO operations in India, US, China and Africa. Earlier to this, Sridhar was Head of BPO at Mastek Lt, where he set up and built Mastek's BPO practice. He has worked as a Director with EMR Technology Ventures Pvt Ltd and AR Credit Information Services Pvt Ltd., organizations which deliver BPO
services in the international and domestic market.He is a Fellow of the Institute of Chartered
Accountants of India and holds a Bachelor's degree in Zoology from Delhi University.
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Kathy Hamburger
President HGS USA
Kathy Hamburger - President HGS USA
As the President of HGS USA, Kathy is responsible for business revenue retention and growth, profitability and overall leadership of the US business. She will have direct responsibility for Sales, Marketing and Client Services, Operations, Quality & Business Excellence and Human Resources.
Kathy has 30+ years of experience covering significant areas of business strategy with expertise in sales, client services and operations. Having started her career with AT&T, she has held various positions across consumer and business segments handling operations under payroll processing, treasury functions and multiple billing systems. In her role as President/CEO and Global BPO Head of 3i Infotech Kathy developed a client focused and revenue growth culture for the company's subsidiaries in North Americas. Kathy has been associated with organisations like Quantum Information Services, Regulus Group, LLC.
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