Consumer Electronics
In 1973, we pioneered the industry's first dealer locator database in response to the emerging North American Consumer Electronics (CE) industry's need to allow customers to locate their nearest dealer or service center by using a toll-free telephone number, as opposed to the less-efficient yellow-pages. Today, we provide full-service inbound contact center and fulfillment solutions, integrating multiple customer interaction channels cost-effectively with the overarching goal of maximizing customer satisfaction and loyalty. We partner with some of the most recognized names in the CE industry, serving as a virtual extension of their organizations, to maximize their customer relationships.
Whether customers contact us to find a local retailer or service center, learn more about new products, receive operations support, claim a rebate or warranty service, inquire about a recall, or register their products, HGS’ agents maximize satisfaction and brand loyalty with a focus on maximizing first contact resolution and minimizing the rate of customer returns. They are trained to handle a wide range of enquiries & technical Support; for example location of a retailer or service center, information on new products available, claiming a rebate, warranty service or just to register products.
Our suite of solutions includes multi-channel customer service support, inbound sales and order taking, data analytics and market research, and fulfillment.