Consumer Packaged Goods
Building strong relationships with consumers translates to core loyalty to your brands and increases the likelihood that your products will be recommended to others. After all, it is through your toll free numbers, your website and your mailing address that you have the most frequent and direct contact with consumers.
Our consumer care programs are designed specifically for the Consumer Packaged Goods (CPG) industry to increase satisfaction and loyalty to your brands. We represent many of the top brand names of food, beverage, and household products that fill millions of homes. Since the advent of outsourcing in the CPG industry about 15 years ago, HGS has been a trusted and reliable partner.
Whether consumers reach out for general or specific product or promotion information, register a complaint, inquire about adverse events or claims, request coupons, locate a store that carries their favorite products, or claim a rebate, HGS’ agents are highly trained to resolve consumers' issues and answer questions to do what it takes to maximize consumer satisfaction and brand loyalty.