Energy and Utilities
HGS works towards meeting the twin objectives of enhanced customer service levels and operational efficiency. Today, we service the deregulated Energy & Utility market, handling After-Hours Support, and other enquiries related to Billing, Account Status, Information Requests, Outages, Switching, and Non-Pay Disconnect. The key focus areas are customer retention, quality of services and operational improvement.
Suite of solutions
- Processing enrollment calls
- Handling disconnection, reconnection and termination of accounts
- Account changes
- Supporting outage and emergency calls
- Data-entry services
Competitive advantages
- Services ranging from data-entry to handling billing dispute and termination
- Service delivery spans over 600,000 calls handled annually
- Multi-lingual services are available
- Specialization in designing new processes and in-house tools, such as Desk Reference, an online knowledge database that agents can use to access updates, policies and procedures