Logistics
HGS provides a comprehensive range of services in Logistics and Transportation. We have domain expertise and extensive experience in this industry and provide solutions according to the partner's needs.
Customer Service Representatives (CSRs) at HGS are trained to handle a wide range of enquiries; ranging from locating a retailer or service center, information on new products available, claiming a rebate, warranty service or just to register their products. The primary objective of every contact/communication is to maximize first contact resolution and minimize costs.
Suite of Solutions
The processes at Hinduja Global are customer focused and in tune with the demands of this industry. Hinduja Global specializes in
Outstanding Collection
Our team of Collection Associates makes regular outbound calls to clients' customers about invoice and payment related issues. They also take necessary steps to resolve all issues related to the full closure of outstanding invoices.
Insurance Certificate Collection
We make outbound calls to the client's end customer's insurance agent to obtain updated certificates. On receiving the certificate from the insurance agent, the representative reviews it to ensure compliance with the client's requirements.
Roadside Assistance
We support clients' Roadside Assistance process, where we directly interface with clients' end customers experiencing mechanical or other difficulties with the transport rented out. This function provides 24x7 roadside assistance to customers anywhere in the US and Canada. Through an inbound/outbound call process and the use of web-based software, the agent handles contacts in accordance with clients' Quality Customer Care Procedures