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Telecommunications

With 15 years of rich experience in servicing global telecom companies, HGS is well positioned to meet the requirements and challenges of global telecom companies.

HGS is conversant with the operating and functioning nuances of the telecom industry across Fixed line, Broadband and Mobile Services. We have over 5000 people handling 80 million transactions annually. We have moved up the value chain providing Fulfillment Services, handling Customer Service Calls including high end services like Layer III Technical Troubleshooting. Our full suite of services includes pre- and post-sales support, sales verification, billing customer service and bill consolidation, end-to-end order provisioning, credit card verification and authorization, consumer and small-business win-back, promotional support, and up-sell/cross sell.

Our solutions for the telecommunications industry feature:

Low average handle time with high first-contact resolution rates

To maximize cost effective operations.

The value of more than a decade of expertise

In managing end-to-end subsidized service programs for low-income customers.

100 percent call recording

With 24x7 online access to recorded calls.

Full data integration

Into client-managed systems.

Proven sales experience

Including long distance, DSL, pre-paid and plan cellular service, and more.