Value Proposition
Business Excellence – The DNA of HGS
HGS is part of a multi-billion dollar conglomerate and an organization that is truly global with centers in North America, Europe, Mauritius, Philippines, and India. With a footprint as comprehensive as this, it is imperative that HGS has a robust excellence framework. The HGS Business Excellence framework has been evolved on a foundation of the fundamentals of Quality Assurance, Quality Control, and Quality Improvement. Under Quality Assurance, we have the Organization Capability Group and the Compliance and Audits Group. Under Quality Control, we have the Operations Quality Group, the Transitions Quality Group, and the Support Functions Quality Group. Continual Improvement Group falls under Quality Improvement. Sub-functions, initiatives, methodologies,internal & external audits, Knowledge Management platforms, and models that constitute the Business Excellence Framework ensure that HGS goes that extra mile to provide customer delight.
With excellence as our single minded goal, the focus is on the business, not just on operations. This enables us to plan and control processes across all functions in the organization and enables us to adopt a systematic approach to improvements. This in turn builds confidence in clients by providing noiseless delivery.
Our mission statement is “To make our customers more competitive”. The incorporation of business excellence concepts in HGS has enabled us to provide perceived value to our customers. It has also enabled us to leverage on the power of tacit and explicit organizational knowledge and industry expertise to catapult ourselves to the fore, making HGS a force to reckon with in the ITeS industry.